User Research and Product Definition
Duration：7 weeks
产品2302（A504）
Support organizations：
带它回家无锡三国城流浪动物保护基地
中国小动物保护协会联盟无锡梅园基地
杨柳风艺文空间
书本放映
Coordinator：朱令仪
Aims:
-to unpack mutuality as it manifests in interactions between human and nonhuman stakeholders
-to imaginatively “explore a radically better future without attempting to define it”
Schedule:
W1-2: Lecture1 (UR)
Exercise1: The User Clock Sketch
很简单有效的工具，值得反复应用。
（1）focus group 的游戏道具；
（2）设计研究小组用来做问题假设。
Exercise2: Stakeholder map
Exercise3: Stakeholder theatre
流浪动物基地利益相关者分析；
基于桌面调研的戏剧表现，呈现不同利益相关者的关切与忧虑。
W3-4: Field research
Mar. 5, 2025 （惊蛰） 三国城基地；梅园基地。
Stakeholders: the bases in Wuxi, pet café, pet owners, pet shops, pet care, pet hospitals, pet market, volunteers...
Data collection: field notes, photos, audio recordings, and artifact collections that included flyers, catalogues, and booklets, community-building activities and events, to learn how activities and interaction unfolds in the base and how interface with others outside the base.
Data analysis: explication de texte. Seeking to find “fragments” or “glimmers” of that world worth pursuing—even if those fragments were partial, flawed, or incomplete.
Mar. 14, 2025 Presentation1 (secondary research, also known as desk research, online survey, field research)
W5-6: Lecture2 (PD), Design strategy
Mar. 19, 2025 书本放映，杨柳风艺文空间（阮夕清、蒋钺、朱令仪），三国城基地（志愿者：婵娟）
倾听柳风37
倾听柳风36
1) Who is the user(s)?
(the public? the founders? the government? abandoners? adopter? or those animals? their psychological trauma)
双向测试（personas-pain points; pain points-personas）
2) Putting the pieces of the puzzle together. (designer's adventure, discovering acupuncture points)
3) Spotting and addressing customer pain points. (problems occurring at the different levels of the customer experience: interaction level, customer-journey level, or relationship level.)
radar chart
4) Identifying touchpoints. (elements of the user journey in which the user interacts with the brand or product.)
5) CJM as a strategic innovation tool
Rosenbaum, M. S., Otalora, M. L., & Ramírez, G. C. (2017). How to create a realistic customer journey map. Business horizons, 60(1), 143-150.
Design for Coexistence：animal identity, base planning, service, operation, ecosystems……
Apr. 2, 2025 Final presentation (ur&pd, movie) 季挺，苏令辉，尤秀媛，阮锡青，蒋钺，朱令仪
柳风谈47设计是被风筝线拴住的天马
Rerference:
Animal Welfare in Hong KongBardzell, J., Bardzell, S., & Light, A. (2021, May). Wanting to live here: Design after anthropocentric functionalism. In Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems (pp. 1-24).
Symbiotic methods: more-than-human companions for knowing
Despite aspiring otherwise, too often more-than-human research superficially engages with other organisms and treats them as subordinate to social theorising. We are influenced by scholars who remain curious and in touch with the lives of their nonhuman companions, and the socio-ecological worlds they dwell in. Other beings are more than merely good to think with - their biological, relational, fleshy and creative capacities can carry and augment our thoughts. A scholarly indebtedness and ethical obligation that requires we seriously acknowledge how their lives and deaths compose our conceptual activities.
... explore how our other-than-human intellectual partners inspire us towards other-worldly methods. Their unique modes of breathing, eating, sensing and connecting offer instruction for knowing, and open challenging conversations about how we conduct research. By following and corresponding with the bodies and behaviours of other beings we can generate new questions, processes, and techniques. For example, what can moles teach us about digging and accommodating to fuzziness (Parreñas 2023), or fungi and bacteria about collaboration (Tsing 2015; Benezra 2023)? How do eels help us understand transformations (Kaishian 2022), or how are plants entangled in knowledge-making (Kimmerer 2003, 2013)? And what do porcine tastes tell us about the omnivorous intellectual consumption of scholars?
... to propose novel ways of doing research beyond routine academic paradigms. ...for thought-provoking insights into living organisms, ones that think through the ethical, political and epistemological possibilities of research. How can a symbiotic, methodological conversation generate new reflections on our more-than-human companions and what they do to our ways of knowing?
Interspecies agencies: controversies, ontologies and new forms of cohabitation
